Intake Specialist

The Role

Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and make sure no one falls through the cracks.

What You'll Own

Intake & Enrollment (80%)

• Be the first point of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the very first interaction
• Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can act on
• Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency
• Proactively manage the schedule to minimize gaps and keep the Care Team running at full capacity
• Keep thorough, accurate records in patient charts and our CRM

Ongoing Patient Support (20%)

• Conduct outreach for appointment reminders, rescheduling, and follow-up needs
• Bring ground-level insights to the Care Team