Intake Specialist

About the Role

You're the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts. This is advocacy from the first hello, not just an administrative job.

What You'll Do

• Be the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts
• Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
• Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
• Collaborate across teams and step in where needed, including supporting new-hire training

What Makes You the One

• You lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
• Your organization is airtight and your follow-through is automatic
• You communicate clearly in writing and in person, across every kind of personality
• You stay sharp when priorities shift and the pace picks up
• You're proficient in MS Word, Excel, and practice management software
• Spanish fluency a strong plus

Requirements

• 1 year of customer service experience

About Shegerian & Associates

California's premier plaintiff-side employment law firm. You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better.

Benefits

• Firm pays 100% of premiums for dental and vision
• Firm pays 100% of all Silver-level medical plans
• Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
• $500 annual FSA contribution
• 80 hours of PTO annually (additional 40 hours on 3rd anniversary)
• 40 hours sick pay
• Birthday off as a fully paid day
• Remote work