Insurance Program Coordinator

Accountabilities:

• • Serve as the primary insurance liaison for J sponsors, internal program teams, participants, and external insurance providers.
  • Enroll J-1 participants in appropriate insurance plans and support eligible J-2 dependents with enrollment.
  • Guide participants on insurance coverage, benefits, claims, provider access, and available resources, explaining U.S. health insurance concepts clearly and empathetically.
  • Conduct follow-up outreach through calls, emails, and messages regarding enrollment, payments, documentation, and other outstanding requirements.
  • Ensure J-1 and J-2 insurance coverage complies with applicable U.S. Department of State requirements and maintain accurate records throughout each participant’s program.
  • Track coverage effective dates, enrollment updates, payment status, and other compliance information while maintaining audit-ready documentation.
  • Coordinate with insurance providers to resolve enrollment issues, troubleshoot participant concerns, and maintain accurate plan information.
  • Review insurance provider invoices for accuracy before approval and identify recurring issues or trends requiring escalation.
  • Support internal training initiatives by helping teams understand insurance requirements, processes, and participant resources.
  • Assist in creating educational materials and identifying lessons learned or opportunities to improve communication and service delivery.
  • Identify and recommend improvements to insurance workflows, compliance processes, participant support, and operational efficiency.
  • Contribute to the development and maintenance of standard operating procedures related to insurance administration.
  • Maintain accurate records and use Microsoft tools such as Excel, SharePoint, Teams, Outlook, and Word to manage program information.
  • Track enrollment, compliance, payment, and participant-support metrics and prepare reports or dashboards for leadership.
  • Navigate the insurance provider's administrative portal to manage enrollments, updates, terminations, and account troubleshooting.

  Requirements:

  • Professional experience in the insurance services field, ideally with exposure to insurance administration, compliance, or case management.
  • Strong organizational and time-management skills, with exceptional attention to detail and accuracy.
  • Excellent written and verbal communication skills, with the ability to explain complex U.S. health insurance concepts in a clear and supportive manner.
  • Experience collaborating effectively with cross-functional teams, external vendors, sponsors, and other stakeholders.
  • Strong customer-service orientation, demonstrating patience, empathy, professionalism, and a commitment to participant support.
  • Ability to handle sensitive and confidential information responsibly and professionally.
  • Proficiency with Microsoft Office and collaboration tools, particularly Outlook, Teams, Excel, Word, and SharePoint.
  • Ability to manage multiple priorities, maintain accurate documentation, meet deadlines, and follow established compliance requirements.
  • Strong problem-solving skills and the ability to recognize recurring issues, escalate appropriately, and contribute to process improvements.
  • Prior experience supporting international services, particularly programs involving the United States, is preferred.
  • Familiarity with U.S. health insurance processes, regulatory requirements, or international participant programs would be an advantage.

  Benefits:

  • Full-time remote position based in India.
  • Opportunity to work with international stakeholders and support global mobility and participant programs.
  • Meaningful work at the intersection of insurance administration, compliance, customer support, and international workforce services.
  • Collaborative environment with opportunities to contribute to process improvements and operational initiatives.
  • Opportunities to develop expertise in U.S. health insurance and international program administration.
  • Exposure to cross-functional collaboration with sponsors, insurance providers, internal teams, and participants.
  • Supportive environment focused on professional growth, meaningful impact, and continuous improvement.