Instructional Designer

Position Summary

The Instructional Designer is a key partner in the development of engaged, effective associates to support Agero in reaching their goal of providing the best service to our clients. They are responsible for the analysis, design, development, and evaluation of learning solutions in support of a wide variety of business initiatives.

In partnership with the Knowledge Management and Delivery Team and Various Operations Departments, the Instructional Designer will create innovative learning solutions and support resources to meet specific business needs using a variety of methodologies; eLearning, self-directed, gamification, instructor-led, interactive tools, etc. Solutions will focus on improving associate performance and/or providing a greater ROI for the Agero business. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.

Key Outcomes

• Develop innovative design solutions using technology and non-technology methods to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc.
• Develop learning solutions using a variety of tools including: e-learning software, virtual learning platforms, AI enabled technologies, and standard Agero templates.
• Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors. Use the results of those assessments to improve learning programs.
• Using various scorecard metrics and results, measure the impact of improved skills/behaviors against desired business results. Adjust learning experiences where necessary.
• Simultaneously lead multiple projects of varying size using project management too...