Instructional Design & Trainer, Associate

Accountabilities:

• • Learn assigned applications, systems, and relevant healthcare, clinical, and operational workflows to create effective role-based training.
  • Develop, write, edit, and maintain scenario-based learning content, course materials, job aids, screenshots, documentation, templates, and standard operating procedures.
  • Assist with eLearning development, new-hire education, system demonstrations, go-live support, onboarding, and end-user training initiatives.
  • Build, maintain, test, and prepare training environments and ensure all materials and resources are ready for scheduled sessions.
  • Support the logistics, coordination, and delivery of classroom and end-user training programs.
  • Collaborate with Training Managers, Senior Instructional Designers, and other instructional design teams on content development, testing, integration, and delivery.
  • Support project work plans, resource coordination, meeting planning, schedules, reporting, and training-related processes and tools.
  • Provide regular updates on project progress, outstanding activities, risks, and potential issues, escalating unresolved concerns when appropriate.
  • Review final training materials for accuracy, completeness, consistency, and quality before delivery.
  • Participate in team meetings and cross-functional discussions concerning training activities, changes, communications, issues, and process improvements.
  • Maintain organized learning content repositories and support the ongoing management of training assets.
  • Follow applicable corporate policies and healthcare privacy and security requirements, including HIPAA standards.

  Requirements:

  • Bachelor’s degree plus 1–2 years of experience in a corporate, technical, instructional design, or learning environment, or an equivalent combination of education and experience.
  • Relevant hands-on experience may substitute for formal education, with directly applicable professional experience considered in lieu of a degree where permitted.
  • Experience developing detailed written coursework, instructional materials, screenshots, eLearning content, and other learning resources.
  • Experience creating and following project or work plans and supporting structured learning-content development processes.
  • Knowledge or understanding of the payer and healthcare environment is strongly preferred.
  • Strong facilitation, communication, collaboration, and problem-solving abilities.
  • Ability to transform complex concepts and processes into clear, accessible learning materials for different audiences.
  • Demonstrated creativity and sound judgment when developing solutions to complex instructional or operational challenges.
  • Ability to assess potential risks, understand their impact, and escalate issues appropriately.
  • Strong customer-service orientation and the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Ability to maintain quality standards, follow established instructional design practices, and contribute to continuous improvement.
  • High level of professionalism, integrity, discretion, and commitment to maintaining confidential information.
  • Comfortable working independently in a remote environment while maintaining effective communication and accountability.

  Benefits:

  • Competitive annual compensation: $53,840–$67,300, with placement based on relevant experience and skill level.
  • Comprehensive health benefits designed to provide coverage and support for employees.
  • Paid time off to support work-life balance and personal needs.
  • Retirement savings opportunities.
  • Corporate wellness programs supporting employee health and wellbeing.
  • Educational assistance to support continued professional development and learning.
  • Corporate discounts and additional employee programs.
  • Fully remote work environment, providing flexibility while collaborating with distributed teams.
  • Opportunity to contribute to meaningful healthcare technology and learning initiatives that support better outcomes for people and communities.