Inside Sales Representative

Accountabilities:

• • Manage a portfolio of small and mid-sized accounts, serving as the primary point of contact for commercial interactions and owning relationships throughout the customer lifecycle.
  • Own the full sales cycle, including lead qualification, needs discovery, quoting, pricing discussions, negotiation, closing, and handoff to Customer Service for fulfillment.
  • Identify and execute cross-sell and upsell opportunities to increase customer value and expand share of wallet.
  • Build and maintain regular customer engagement cadences, proactively monitoring account health and contributing to account growth strategies.
  • Generate and qualify new-logo opportunities through inbound leads, marketing-qualified leads, trade shows, campaigns, cold outreach, call blocks, email sequences, and dormant-account reactivation.
  • Research prospects, develop target account lists, and execute structured multi-step prospecting campaigns focused on qualified opportunities.
  • Maintain an accurate and balanced sales pipeline in the CRM, progressing opportunities through the appropriate sales stages and supporting forecasting activities.
  • Apply structured activity cadences and disciplined follow-through to drive pipeline progression and revenue results.
  • Escalate high-value or complex opportunities to Field Sales when appropriate while maintaining ownership of relevant customer relationships.
  • Collaborate with Field Sales, Customer Service, Pricing, Operations, Supply Chain, Finance, Quality, Marketing, and Product teams to deliver a seamless customer experience.
  • Share customer insights with internal teams to inform campaigns, offerings, and opportunities for improvement.
  • Address and escalate service or quality issues as needed while helping ensure timely resolution and customer satisfaction.
  • Follow established pricing, compliance, governance, and commercial standards.

  Requirements:

  • Bachelor’s degree or equivalent professional experience.
  • Typically 4–8 years of relevant sales, account management, business development, or commercial experience.
  • Proven ability to manage small and mid-sized customer accounts and execute a full sales cycle from qualification through close.
  • Strong commercial acumen, including experience with pricing, negotiation, objection handling, and value-based selling.
  • Demonstrated prospecting and lead qualification skills, with the ability to consistently generate and progress new business opportunities.
  • Proficiency with CRM platforms for pipeline management, forecasting, opportunity tracking, and account management.
  • Strong analytical skills and the ability to translate customer and sales data into actionable insights and account plans.
  • Clear, concise written and verbal communication skills, with the confidence to engage customers and stakeholders at different levels.
  • Highly organized and disciplined, with the ability to manage multiple accounts, opportunities, priorities, and deadlines simultaneously.
  • Collaborative approach and demonstrated ability to work effectively with cross-functional teams.
  • Strong customer orientation, commercial judgment, persistence, and follow-through.
  • Ability to work remotely while maintaining a structured operating cadence and consistent customer engagement.
  • Must reside in a U.S. state within the Eastern Time Zone.

  Benefits:

  • Competitive compensation package.
  • Comprehensive core benefits designed to support employee well-being.
  • Paid time off.
  • Additional local benefits for eligible employees.
  • Remote work flexibility.
  • Opportunities for professional growth and career development.
  • Collaborative environment focused on customer service, operational excellence, and continuous improvement.