Inside Sales Manager, Existing Accounts

Summary/Objective

Our inside sales team is growing very fast, and we now have the need for Inside Sales Managers to lead and coach a team. The manager will work on the SMB Account Management team. A critical front-line function, the SMB Account Management teams are responsible for day-to-day customer relationship management, campaign management, and up-selling and renewing.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work with your team to help them hit or exceed their/your monthly revenue target
• Spend 40% of your time training and coaching your team to greatness, no desk jockeys
• Heavy participation and contribution to the hiring process to select A players for our team
• Weekly reporting on the progress of your team, keeping an open line of communication with the director of the department on your weekly projects
• Weekly coaching sessions with team members to effect positive change and retain top performers
• Call coaching and call assistance from reps when needed
• Establish team measurements, KPI's, and provide regular reporting on progress and tracking
• Work closely with Sales Management peers within your department and across the company to ensure optimal efficiency between teams
• Constantly review and refine sales processes to increase the effectiveness of the team
• Sales process and provide direct input into the sales strategy
• Coaching your team on presenting value on new products to clients
• We are, but are not, a start-up, and there will be change
• Effectively lead teams through change while keeping up employee morale and company culture
• All other duties assigned

Competencies

• Mandatory 1+ years of experience Managing Inside Salespeople in a quota-carrying, transactional environment and affecting month-over-month revenue and/or profit increases (Inside Sales Preferred; hunting and/or farming)
• Skilled in all aspects of the sales cycle, from open to close and objection handling
• Experience in developing successful sales teams based on enthusiastic leadership and motivational skills
• Experience in analyzing monthly and weekly sales trends based on reports, metrics, KPI's, and creating meaningful changes to affect positive results
• Experience hiring and training new salespeople
• Demonstrated leadership qualities
• Track record of leading by example