Inside Sales Consultant

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. Working Hours: 10:00 AM – 6:00 PM EST

Key Responsibilities:

• Lead / Quote Follow-Up & Conversion
• Follow up on existing quotes at pre-determined times
• Engage prospects to understand trip details, needs, and decision timelines
• Convert qualified leads into booked reservations
• Customer Relationship Management
• Build rapport with schools, corporate clients, tour groups, and private customers
• Maintain consistent communication throughout the sales cycle
• Provide professional, friendly, and knowledgeable service
• Objection Handling & Closing
• Address customer questions regarding pricing, availability, and safety
• Reinforce company value propositions (safety record, reliability, service quality)
• Proactively close sales and secure deposits
• Lead Management & CRM Tracking
• Maintain accurate records of all interactions in CRM system
• Track lead status, follow-ups, and conversion outcomes
• Ensure no opportunities fall through the cracks
• Feedback Collection & Continuous Improvement
• Gather feedback from lost or inactive leads
• Identify trends in objections or lost business
• Provide insights to management to improve pricing, service, and sales strategy

Qualifications:

• 2+ years of inside sales, customer service, or call center experience
• Strong phone presence and written communication skills
• Excellent organizational and time management abilities
• Comfortable using CRM systems and sales tools
• Ability to handle multiple inquiries and prioritize effectively
• Self-motivated with a results-oriented mindset

Key Performance Indicators (KPIs):

• Outbound calls made on time
• Conversion rates
• Contact rate
• Quote to Reservation
• Quote to Re-Quote
• Follow-up completion rate
• Customer satisfaction scores