Inside Account Manager - Enterprise

Accountabilities:

• • Lead and coordinate inside sales activities for one or more Enterprise Account Executives, mentoring and delegating tasks across the client operations team while maintaining strong customer service standards.
  • Manage and grow existing enterprise accounts by identifying new opportunities, expanding product and service adoption, and achieving assigned revenue and gross-profit objectives.
  • Develop expertise across key IT product categories, including laptops, desktops, mobile devices, servers, networking, storage, peripherals, printers, displays, accessories, software, and related solutions.
  • Own larger proposals and opportunities, including those exceeding $25,000, ensuring accurate pricing, project coordination, OEM deal registrations, Salesforce tracking, follow-up, and successful progression through the sales cycle.
  • Maintain proactive account activity in Salesforce, ensuring qualified opportunities, customer interactions, next steps, and strategic initiatives are accurately documented and advanced.
  • Partner with Account Executives to establish pricing strategies that balance competitive customer offers with margin objectives, using sourcing initiatives, contractual considerations, partner programs, and deal registration opportunities.
  • Identify and pursue cross-sell, up-sell, and whitespace opportunities through spend analysis, standards reviews, account planning, prospecting, and regular engagement with internal and external technology resources.
  • Build and maintain strategic relationships with enterprise customers, OEM representatives, distribution partners, business development teams, specialists, and other key stakeholders.
  • Manage customer proposals, quotes, renewals, and complex orders while ensuring accurate and timely execution; maintain a four-hour response target for customer requests and proactively manage software renewals at least 30 days before expiration.
  • Provide customer demonstrations and self-service training for the digital marketplace platform, including sourcing, quoting, ordering, product search, reporting, licensing, renewals, process improvement, and RMA capabilities.
  • Monitor customer satisfaction, account performance, budgets, opportunities, and operational issues while escalating complex matters and coordinating with sales support teams as needed.
  • Prepare and present customer activity reports and maintain accurate account standards, catalogues, and related sales documentation.
  • Support promotional campaigns and quarterly sales initiatives while maintaining consistent prospecting and engagement activity with OEM and internal business development contacts.
  • Coach and support junior team members, contribute to continuous improvement, and perform additional responsibilities as required.
  • Ensure applicable departmental processes are followed, including relevant financial and compliance controls.

  Requirements:

  • Bachelor’s degree or equivalent combination of education and professional experience, with approximately 5 years of relevant work experience and around 7 years preferred for full proficiency.
  • Required: demonstrated experience working with healthcare accounts, ideally within enterprise technology sales or IT solutions environments.
  • At least 3 years of successful experience selling and supporting IT software, hardware, solutions, or related services directly to large enterprise customers.
  • Previous reseller, value-added reseller (VAR), Tier 1 manufacturer, publisher, or comparable enterprise technology sales experience is strongly preferred.
  • Strong knowledge of Salesforce and proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
  • Working understanding of data center infrastructure, including servers, networking, and storage, together with knowledge of major technology OEM product lines and current market offerings.
  • Strong understanding of software solutions and familiarity with major strategic software publishers, technologies, programs, and sales processes is preferred.
  • Experience managing complex sales opportunities, conducting discovery, developing proposals, presenting solution options, and owning client relationships.
  • Excellent written and verbal communication skills, with the ability to communicate professionally with mid-level and senior-level stakeholders and deliver effective product or platform demonstrations.
  • Strong organizational and time-management skills, with the ability to manage multiple priorities, customer requests, sales opportunities, and concurrent activities in a fast-paced environment.
  • Strategic and resourceful approach to selling, with the ability to identify opportunities, leverage internal and external resources, and maximize account potential.
  • Highly customer-focused, detail-oriented, responsive, self-motivated, and results-driven, with a strong work ethic and collaborative mindset.
  • Ability to work flexible hours when necessary to support assigned customer time zones.
  • Preferred certifications include Microsoft, VMware, Cisco, HP, Dell, Lenovo, or ServiceNow sales certifications.
  • Occasional travel may be required, generally fewer than six trips per year.

  Benefits:

  • Competitive base salary plus commission, with an indicated annual compensation range of $45,000–$95,000 USD; actual earnings may vary based on performance and other factors.
  • Remote work environment, with occasional in-person customer-facing activities and limited business travel.
  • Comprehensive healthcare and insurance benefits designed to support employees and their families.
  • 401(k) plans and broader financial wellness resources.
  • Paid time off, including vacation, sick time, Wellness Time Off, and Volunteer Time Off.
  • Mental health and emotional wellbeing resources, including free therapy visits, mental health coaching, digital tools, and meditation resources.
  • A collaborative and inclusive workplace that values diverse backgrounds, perspectives, ideas, and contributions.
  • A culture built around flexibility, trust, teamwork, professional development, and recognition.
  • Opportunities to work with leading technology manufacturers, distribution partners, enterprise customers, and a broad range of IT solutions.
  • Opportunities to participate in team events, company initiatives, sales campaigns, and professional growth activities.