Infrastructure Support Engineer (Cloud & Systems)

WHAT YOU'LL BE DOING:

• Handle and respond to employee support requests through corporate communication and ticketing platforms
• Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms
• Manage user accounts, access permissions, system configurations, and related administrative tasks
• Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components
• Monitor infrastructure health, performance, and availability
• Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements
• Contribute to automation, integration, and process improvement initiatives
• Maintain clear and accurate technical documentation, operational procedures, and user guides
• Work closely with cross-functional teams to design solutions and implement system improvements and upgrades
• Provide remote support for office and on-premises IT infrastructure, where applicable

WHAT WE LOOK FOR IN YOU:

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in IT Support and Engineering roles, handling critical systems
• Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones
• Hands-on experience with Amazon Web Services (AWS)
• Knowledge of Kubernetes and AWS EKS