Implementations, Senior Manager

Job Overview

As the Implementations Senior Manager, you will lead the evolution of our acquired businesses by bridging the gap between initial acquisition and long-term operational success. This role is a hybrid of a technical implementation lead and an operational swat-team partner. You will manage the high-stakes project of transitioning franchises to the Honor Care Platform while simultaneously acting as a market co-pilot to ensure business stability and growth during the transition period. You will be a steward of the brand, modeling a high bar for performance and accountability to empower local teams for the long term.

Key Outcomes

• Implementation Excellence: 100% of platform implementations completed on time.
• Revenue Continuity: 95% of revenue and client hours retained during the transition process.
• Operational Stability: Successful handoff of the business to the Owned and Operated team.

Responsibilities

Implementation & Project Leadership (75%)

• Lead Technical Migration: Oversee the end-to-end transition of acquired businesses to the Care Platform, including client/care professional onboarding and staff training.
• Cross-Functional Orchestration: Serve as the primary point of contact for stakeholders, ensuring adherence to project plans while mitigating risks to revenue and operational momentum.
• Process Engineering: Identify and enact process adjustments that enhance efficiency and revenue retention during the implementation lifecycle.
• Team Development: Lead and coach a high-performing team of Specialists and Associates, setting clear goals and providing frequent feedback to ensure flawless execution of project work.
• Compliance & Risk Management: Proactively stay abreast of market-specific regulations to ensure all Care Professional funnels and onboarding processes meet state compliance requirements.

Market Integration & GM Support (25%)

• Operational Co-Pilot: Partner with the Territory and/or General Manager to stabilize day-to-day operations across client service, scheduling, and care delivery during the "stabilization" period.
• Cultural Stewardship: Lead by example in the market, modeling Honor’s standards of ownership and accountability to inspire confidence in the local frontline staff.
• Performance Diagnosis: Use data and market insights to diagnose performance gaps, helping the local manager translate those insights into actionable operational strategies.
• Change Management: Act as a "player/coach" onsite, helping local teams navigate ambiguity and embrace new operating approaches as they join the O&O network.

Core Competencies

• Fly High & Dive