Implementation Specialist

The Role

The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.

This job posting is being used to fill an existing vacancy.

What You Do

• Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
• Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
• Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
• Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
• Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
• Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
• Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 3-5+ years of experience in software implementation or a related technical client-facing role.
• Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
• Demonstrated ability to manage complex projects in