Implementation Specialist

Responsibilities

• Review and interpret global client documentation of payable activities (contracts, budgets, amendments);
• Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience;
• Apply best practices to extract and configure client data into payable activities from source document(s);
• Collaborate and communicate with business partners to verify interpretation of payable activities;
• Adhere to auditing and monitoring checklists and procedures;
• Adhere to both internal KPIs and client-driven SLAs;
• Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice;
• Contribute to internal process documents to ensure study configurations are consistent and following best practices;
• Partner with Product & IT teams to identify areas of enhancement across platforms;
• Support Client Delivery in establishing and maintaining positive client relationships;
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate;

Qualifications

• Minimum of 1-3 years in the pharmaceutical or CRO industry with contract management-related experience preferred;
• Ability to dissect the key elements of clinical trial financial documents and identify payable activities;
• Ability to handle high volume in a fast-paced environment;
• Excellent writing skills;
• A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required;
• Must have excellent analytical, organizational, communication, and interpersonal skills;
• Exceptional time management skills to support shifting priorities and key client deliverables;
• Strong attention to detail required;
• Experience with Microsoft Word and Excel required;