Implementation Specialist - POS

Position Summary

The Implementation Specialist is responsible for supporting the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites. This role operates as a key member of the project delivery team, partnering closely with Project Managers and Project Leads to execute implementation tasks, ensure system readiness, and deliver a seamless customer experience.

Why This Role Matters

This role is essential to ensuring successful client onboarding and adoption of Agilysys solutions. The Implementation Specialist directly impacts customer satisfaction by delivering high-quality implementations, effective training, and operational support during critical go-live periods. By ensuring systems are configured correctly and clients are set up for success, this role contributes to long-term customer retention and product value realization.

Key Responsibilities

• Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.
• Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
• Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.
• Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
• Gather and assess site readiness requirements, providing recommendations to ensure successful installations.
• Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed.
• Develop training materials and deliver training sessions to end users, ensuring effective system adoption.
• Provide on-site and remote support during go-live, assisting users and troubleshooting issues.