Implementation Specialist, Multilingual (Brazilian Portuguese/Spanish/English)

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries.

About the Role

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

• Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience
• Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Communicate with Brazilian Portuguese, Spanish, and English speaking customers, both verbally and in writing
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Minimum Qualifications

• 2+ years of progressive experience in SaaS support and/or implementation
• Must be fluent, both verbal and written in Portuguese, Spanish, and English
• Experience with Salesforce
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external