Implementation Specialist - Billing
About the role
The Implementation Specialist for Billing implementations is a multi-tasker who is obsessed with organization and details. You are focused on the requirements necessary for a customer to be successful with our Billing application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a “roll with it” and “think on your feet” kind of person, but comfortable with taking the bull by the horns when needed. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!
More about you
You are responsible for the success of each client in Onboarding. You will provide management and oversight through all phases of onboarding and can expect to:
- Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process.
- Coordinate with customers to ensure achievement of complete configuration within established timeframe.
- Keep the client motivated, excited and on task to complete their implementation.