Implementation Specialist

Your Role as an Implementation Specialist

Are you a detail-oriented implementation professional with deep expertise in intranet technology, internal communications platforms, and workplace management solutions? Do you thrive on guiding customers through complex migrations and new deployments while keeping the employee experience front and center? Appspace is looking for an Implementation Specialist to join the Appspace Professional Services team.

In this role, you will own the end-to-end implementation of Appspace Intranet and Internal Communications solutions for new customers, while also leading platform migrations from Sharepoint and Igloo to Appspace. Rounding out your portfolio, you will support Workplace Management implementations – including space reservation, digital signage, and related workplace experience products – on a smaller portion of your engagements.

This position is structured as 80% Intranet and Internal Communications implementations and 20% Workplace Management projects, giving you a primary domain of deep expertise while keeping your skills broad across the full Appspace platform.

A Day in the Life of an Implementation Specialist

Intranet Implementation & Onboarding

• Deliver Appspace Intranet configurations for new and existing customers, delivering configuration, content setup, and preparation for go-live.
• Serve as the primary implementation resource, setting clear expectations with internal teams to communicate to customers, managing timelines, and maintaining strong communication with the organization throughout each engagement.
• Configure and validate Appspace Intranet environments to meet each customer's specific structural, design, and content requirements.
• When required, deliver tailored onboarding sessions and training to customer administrators and content managers, enabling self-sufficiency post-launch.
• When required, consult on intranet best practices including information architecture, content governance, navigation design, and user experience to set customers up for long-term success.

Internal Communications Implementation

• Implement Appspace Internal Communications features including news feeds, announcements, targeted content channels, and employee engagement tools.
• Advise on internal communications strategy – helping to structure content hierarchies, define publishing workflows, and reach the right audiences effectively.
• Configure content distribution settings, audience targeting, and governance controls aligned to each customer's communications team structure and approval processes.
• Support customers in migrating existing internal communications content and structures into the Appspace platform, ensuring continuity of employee experience.

Platform Migrations — Legacy Platforms to Appspace

• Support structured migration engagements for customers transitioning from Legacy Platforms to the Appspace Intranet platform.
• Analyze and map source content structures, site architecture, and user permissions from legacy environments to equivalent Appspace configurations.