Implementation Project Specialist

Accountabilities:

• • Welcome and guide clients through products, services, implementation processes, and onboarding activities.
  • Own implementation projects by maintaining project plans, timelines, deliverables, milestones, and regular status updates.
  • Coordinate onboarding activities across internal teams, external partners, and client stakeholders to ensure smooth project execution.
  • Support Employer of Record and simple Managed Services implementations across payroll, HR and benefits, accounting, and entity management.
  • Coordinate technology setup and provide platform training to clients to support successful adoption.
  • Monitor project progress, proactively identify risks and dependencies, and escalate issues when appropriate.
  • Maintain accurate go-live forecasts and provide proactive, timely communication to clients throughout the implementation journey.
  • Collaborate closely with Sales and Client Success teams to ensure effective handovers and smooth transitions from implementation to ongoing service.
  • Maintain a consistently high level of client satisfaction by anticipating needs, resolving issues, and ensuring implementation commitments are met.

  Requirements

  • Previous experience in onboarding, implementation, project coordination, client success, or a related client-facing role.
  • Basic understanding of Employer of Record services, global employment, payroll, HR, benefits, or Managed Services is advantageous.
  • Strong project coordination skills, with the ability to manage multiple priorities, deadlines, deliverables, and stakeholders simultaneously.
  • Excellent written and verbal communication skills, with the confidence to work effectively with clients and cross-functional teams.
  • Strong stakeholder-management skills and the ability to coordinate effectively across internal teams and external partners.
  • Highly organized and detail-oriented, with a proactive approach to managing projects and identifying potential risks.
  • Client-focused mindset with a strong commitment to delivering a positive onboarding and implementation experience.
  • Ability to follow established processes while also using sound judgment to identify issues, solve problems, and escalate appropriately.
  • Comfortable working in a global, multicultural environment with geographically distributed teams.
  • Strong adaptability and willingness to learn new technologies, processes, and global workforce practices.

  Benefits

  • Fully remote work opportunity from India.
  • Autonomy and flexibility through a work-from-anywhere approach.
  • Paid bonding leave to support new family commitments.
  • Two paid charitable days to support causes that matter to you.
  • Reward and recognition programs that celebrate performance and contributions.
  • Annual corporate bonus or applicable incentive plan.
  • International working environment with opportunities to collaborate across countries and cultures.
  • Supportive and people-focused workplace culture where contributions and ideas are valued.
  • Access to two learning platforms to support continuous professional development.
  • Opportunity to build expertise in global employment, workforce management, and international client implementation.