Implementation Project Manager

The Perfect Match

SwiftConnect is seeking an Implementation Project Manager to guide our customers through their journey

in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level

customers, you will strive to ensure customer satisfaction with our products and services while also

managing complex implementation project deliverables and timelines. This role provides a unique

opportunity to blend your skills in project management and implementation management to deliver

exceptional outcomes for our customers.

Your Impact

Serve as the primary project manager to customers while coordinating multiple, simultaneous

implementations of SwiftConnect products

Foster strong relationships with customers, acting as a trusted advisor throughout the project

lifecycle

Work collaboratively with customers to understand their requirements and goals, and ensure

they receive the highest level of support and satisfaction throughout their entire customer

journey

Collaborate with customers and internal teams to define project objectives and scope

Manage multiple customer projects from initiation to launch, ensuring projects are on time,

within scope and budget

Oversee the entire project lifecycle, including planning, execution, and closure

Keep accurate and up-to-date customer records in our Project Management and CRM systems

The Winning Formula

+5 years of experience in software implementation project management in the software-as-a-

service industry

Experience working with Access Control Systems or related access control industry technologies

Demonstrated ability to quickly develop a thorough understanding of enterprise products and

services

Proven track record of successfully deploying enterprise-level customer projects

Strong project management skills, including the ability to develop and implement project plans,

monitor project progress, and manage multiple customer implementation projects simultaneously

Excellent communication skills, with the ability to effectively interact with customers,

stakeholders, and team members

Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and

issues.

Ability to work independently and within a team environment, take initiative, and manage

multiple priorities in a fast-paced, dynamic environment

Ability to understand technical concepts and communicate them in simple language with

customers.

Strong attention to detail and thoroughness in work.

Experience with CRM systems like Salesforce and project management software.

Curious to learn new things and use new tools

Strong ability to communicate and be a great team player

Strong time management capacity, good prioritization of work and well-organized