Implementation Project Manager

Accountabilities

• • Set up new implementation projects by confirming project sizing and category, establishing baseline plans, and securing the appropriate configuration capacity.
  • Own project schedules and milestones, monitor progress against baseline plans, identify slippage early, and re-plan activities when required.
  • Serve as the primary client contact for project timing, sequencing, deliverables, dependencies, and implementation expectations.
  • Coordinate effectively with international configuration teams, accounting for time-zone differences and ensuring work remains aligned with North American priorities.
  • Manage project scope carefully by documenting, pricing, and routing change requests rather than allowing additional requirements to be absorbed into existing plans.
  • Identify, assess, and escalate project risks early, developing clear mitigation actions to protect delivery timelines and outcomes.
  • Lead projects through completion, ensuring outstanding issues are resolved, documentation is finalized, support teams are briefed, and all requirements are ready for handover.
  • Maintain strong client relationships while holding stakeholders accountable for agreed commitments and deliverables.
  • Manage billable project activity and maintain utilization expectations alongside delivery responsibilities.

  Requirements

  • 5+ years of experience managing software implementation projects for external clients, with ownership of both project schedules and client relationships.
  • Demonstrated experience managing multi-site, phased, or complex software rollouts.
  • Strong client management skills, including the ability to communicate difficult news, enforce commitments, and resolve issues while maintaining productive relationships.
  • Experience working within a billable professional services environment and managing a utilization target alongside project delivery responsibilities.
  • Strong organizational, planning, prioritization, and risk-management capabilities.
  • Excellent communication and stakeholder-management skills, with the ability to coordinate effectively across clients, delivery teams, and international stakeholders.
  • Based in the United States and willing and able to travel to client sites across North America.
  • PMP certification or equivalent project management credentials are preferred.
  • Experience coordinating with implementation or development teams located in different countries or time zones is preferred.
  • Experience in manufacturing, warehousing, distribution, or related industries is an advantage.
  • ERP implementation experience, particularly with SYSPRO, is preferred.
  • Familiarity with Microsoft Dynamics Project Operations or comparable professional services automation tools is a plus.

  Benefits

  • Annual salary of $130,000.
  • Medical, dental, and vision insurance.
  • Employee-only medical coverage available at no cost.
  • Company HSA contribution for employees enrolled in the medical plan.
  • 401(k) with dollar-for-dollar company matching up to 6%.
  • Immediate full vesting and company-paid 401(k) plan administrative fees.
  • Flexible PTO, accruing up to 120 hours (15 days) annually.
  • 7 paid company holidays.
  • Voluntary benefits available through payroll deduction, including short- and long-term disability, supplemental life/AD&D, accident and critical illness insurance, prepaid legal services, telemedicine, and identity protection.
  • Remote work within the United States, with travel to client locations across North America as required.