Implementation Manager

About the Role

We’re looking for an experienced Technical Implementation Partner - Inpatient Capacity to join our Delivery team. In this role, you will leverage your expertise in end-to-end delivery of technical features and functions to ensure successful and timely enterprise-scale software deployments. You’ll work cross-functionally with key leaders and users in the hospital including the executive sponsors, care coordinators, nurses, physicians, and IT Teams to shape solutions that deliver measurable value.

This is a high-impact role that will influence our Inpatient Capacity solution, strengthen customer outcomes, and shape our company’s growth trajectory.

Key Responsibilities

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Inpatient Capacity solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional Inpatient expertise to create and sustain buy-in from core users, executives, and care coordinators around workflows and tool adoption
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

What We’re Looking For

• 5+ years of experience in project/program management experience with a comprehensive understanding of the business requirements.