Implementation Engineer, Customer Support

Accountabilities:

• • Serve as a subject matter expert across the full product portfolio, providing customers and prospects with knowledgeable technical guidance.
  • Lead proof-of-concept initiatives, new deployments, and integrations involving containerized services and enterprise technology environments.
  • Advise customers on infrastructure, security, deployment, and integration best practices across the technology stack.
  • Work directly with enterprise customers to troubleshoot technical issues, anticipate future challenges, and recommend appropriate solutions.
  • Guide customers through implementation, integration with their existing technology environments, and broader security considerations.
  • Collaborate closely with Sales, Engineering, Product, and other internal teams to support successful customer outcomes.
  • Plan, develop, and deliver live technical product demonstrations tailored to specific customer use cases and best practices.
  • Document customer feedback, technical requirements, and insights from collaborative sessions to help inform product and service improvements.
  • Manage project planning and competing priorities effectively while maintaining a high standard of customer service and technical accuracy.
  • Share technical knowledge and contribute to a supportive, collaborative remote team culture.

  Requirements:

  • Previous experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, or a comparable position; equivalent education or demonstrable technical expertise may be considered.
  • Strong troubleshooting and problem-solving abilities, with the resourcefulness to investigate unfamiliar issues and clearly communicate solutions.
  • Excellent written and verbal English communication skills, including strong grammar and the ability to explain complex technical concepts simply.
  • Strong project planning, prioritization, time-management, and organizational skills, with the ability to manage both independent and collaborative work.
  • A customer-first mindset, with strong empathy and the ability to advocate for customers and teammates.
  • Ability to work independently and effectively in a fully remote environment while actively collaborating with distributed colleagues.
  • Familiarity with several relevant technologies and concepts, including Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, CIFS, Bash, and PowerShell.
  • Experience with identity and access technologies such as Active Directory, LDAP, Google Workspace, Azure Entra ID, JumpCloud, Cloudflare, or Okta.
  • Familiarity with public cloud platforms such as AWS, Azure, and GCP.
  • Understanding of networking and web technologies, including TCP/IP, DNS, HTTP, SMTP, NGINX, and TLS/SSL.
  • Knowledge of SQL, GitHub, RESTful APIs, and infrastructure or systems administration practices.
  • Experience with SSO implementations and standards such as SAML and OpenID Connect, as well as SCIM integrations, is highly valuable.
  • Familiarity with mobile platforms such as Android and iOS is a plus.
  • A passion for security, open-source technology, continuous learning, knowledge sharing, and helping users succeed.

  Benefits:

  • Fully remote working environment with a globally distributed and supportive team.
  • Opportunity to become a technical expert in security, identity, cloud infrastructure, and open-source software.
  • Exposure to prominent technologies across cloud, containers, identity management, networking, and enterprise security.
  • Meaningful opportunity to work directly with enterprise customers and influence their technical outcomes.
  • Collaboration with Sales, Engineering, Product, and Customer Success teams.
  • Opportunities for professional and personal development through new technical challenges and ongoing knowledge sharing.
  • Supportive culture focused on empathy, teamwork, growth, and continuous learning.
  • Participation in a dedicated growth and development community designed to support career progression.