Implementation Delivery Lead - Channel Partners
About the role
About Us
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking an experienced and customer-focused Implementation Delivery Lead to support Channel Partner implementation clients and help deliver exceptional implementation experiences.
What You'll Do
The Implementation Delivery Lead (IDL) supports the successful development, configuration, testing, and delivery of benefits administration solutions for Channel Partner implementation clients. This role partners closely with Implementation Leaders, clients, and internal teams to ensure projects are delivered accurately, on time, and in alignment with client requirements. The IDL plays a key role in driving implementation success, supporting client adoption, identifying process improvements, and delivering best-in-class service throughout the implementation lifecycle.
What You Will Be Responsible For (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Implementation Project Support
- Partner with the Implementation Leader to facilitate implementation kick-off meetings, requirements discussions, and ongoing project status meetings with clients.
- Manage implementation timelines by setting clear expectations, anticipating potential risks, and communicating realistic delivery schedules.
- Analyze client requirements and configure system functionality to meet project objectives.
- Collaborate with internal teams including Product Management, EDI, and other functional partners to ensure successful delivery of client requirements.
- Support the analysis and validation of Benefits Class Matrices, Requirements Templates, rates, permissions, field options, site text, demographic and benefits data imports, vendor file exports, and