Implementation Consultant

Job Description

As a part of the HRC Trakstar Professional Services Team, you'll work within our Professional Services organization to help support SMB and enterprise-level implementations across three product lines of Trakstar Perform, Learn and Hire.

Essential Duties & Responsibilities

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
• Lead the technical solution architecture for mid-sized and enterprise accounts.
• Validate and organize large sets of data.
• Attend weekly client meetings and contribute as needed.
• Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
• Lead implementation discovery, setup and configuration of their product.
• Create and update internal documentation regarding best practices and procedures. Train colleagues on updates.
• Assist in training new team members.
• Periodically assist team members in other departments with support cases.
• Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Requirements & Skills:

• Minimum 1 year of experience implementing software within a professional services organization
• Google Workspace
• Microsoft Office
• JIRA / Confluence
• Salesforce
• Strong time management and organization
• Project management experience

Education:

• College diploma

Anticipated Pay Range: $50,000-55,000 Annually USD

Total compensation includes US employee benefits and eligibility for an annual bonus.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform