Implementation Consultant

Accountabilities

• • Engage directly with customers and sales teams to understand business objectives, operational challenges, requirements, and desired outcomes, translating these insights into well-structured solution recommendations.
  • Oversee and advise on platform implementations, providing technical and business leadership throughout the customer journey and helping reduce implementation risks through proven best practices.
  • Lead discovery and design sessions, document business requirements, identify gaps, and develop future-state visions, solution architectures, configurations, and actionable execution plans.
  • Deliver compelling product demonstrations and presentations that communicate business value, measurable outcomes, competitive advantages, and potential return on investment rather than focusing solely on product features.
  • Act as a trusted advisor to customer executives and practitioners, providing thought leadership, implementation guidance, best practices, and forward-looking roadmaps that support adoption and growth.
  • Partner with sales and account teams to develop business cases, scope statements of work, define project deliverables, lead scoping discussions, and recommend appropriate solutions and project boundaries.
  • Collaborate with internal product, engineering, project, and customer success teams to ensure proposed solutions are aligned, clearly documented, and successfully transitioned for delivery.
  • Maintain strong subject matter expertise across the platform and customer journey, staying current on product enhancements, retail industry trends, competitive intelligence, and emerging customer needs.
  • Maintain and enhance demonstration environments and scenarios to effectively showcase new capabilities and relevant customer use cases.
  • Participate in team meetings, workshops, sales events, trade shows, and other customer-facing activities as required, including travel of up to 30%.

  Requirements

  • Bring 3+ years of relevant experience in solutions consulting, sales consulting, presales, implementation consulting, or a comparable customer-facing SaaS role, ideally supporting large enterprise customers.
  • Demonstrate experience in retail operations, enterprise technology, or SaaS environments, with a strong understanding of retail systems and business processes.
  • Possess in-depth knowledge of multiple retail enterprise solutions, particularly areas such as POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics.
  • Have experience preparing customer presentations and RFP responses, delivering scripted and unscripted software demonstrations, developing business cases, leading discovery sessions, and/or supporting implementation initiatives.
  • Demonstrate strong presentation and communication skills, with the ability to explain complex technical concepts clearly and confidently to audiences ranging from practitioners to C-suite executives.
  • Bring strong problem-solving abilities and the capacity to design practical solutions that address specific customer requirements while leveraging available platform capabilities.
  • Be highly customer-focused, proactive, and comfortable acting as a trusted advisor while balancing customer needs with business and technical considerations.
  • Demonstrate strong collaboration skills and the ability to work effectively across sales, customer success, product, engineering, project, and customer teams.
  • Be capable of translating business requirements into solution architectures, implementation recommendations, roadmaps, and actionable plans.
  • Maintain a strong understanding of CRM, marketing automation, business intelligence, analytics, and related digital technologies.
  • Be comfortable working independently in a remote environment while participating actively in virtual and in-person meetings and workshops.
  • Be willing to travel up to approximately 30%, primarily by air, for customer engagements, sales activities, and industry events.
  • Be comfortable conducting customer and internal meetings with video enabled.

  Benefits

  • Remote work from Canada.
  • Base salary plus commission, providing an opportunity to earn additional compensation based on performance.
  • Opportunity to influence enterprise technology initiatives and help large retail organizations achieve measurable operational and business outcomes.
  • Exposure to complex customer environments and opportunities to work with senior business and technology stakeholders.
  • A collaborative, customer-focused environment centered on accountability, innovation, excellence, and action.
  • Opportunities to expand expertise across retail operations, SaaS solutions, implementation, solution architecture, and consultative selling.
  • Participation in customer meetings, industry events, trade shows, and professional workshops.
  • Career development opportunities through continued exposure to product, engineering, sales, and customer success functions.