Implementation Consultant I - US Remote

Job Description

The Implementation Consultant I is a key member of the Implementation team, contributing to the successful delivery of complex, large‑scale enterprise deployments of the PerfectServe platform. In this role, the consultant works within diverse health systems—including multi‑hospital networks and enterprise physician groups—to support full‑cycle implementation activities.

This position is designed for consultants who are ready to expand their project ownership, take the lead on defined workstreams within major deployments, and gain expertise across multiple product platforms based on project needs. Flexibility, adaptability, and a growth mindset are essential as this role evolves toward greater technical depth and project leadership responsibility.

Key Responsibilities

Enterprise Deployment & Project Leadership

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Coordinate with cross-functional teams to ensure smooth execution across complex environments.
• Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.

Client Engagement & Workflow Consulting

• Provide workflow consulting for physician, clinical, and operational teams.
• Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established.
• Provide consultation support to physicians with call workflow configuration into the PerfectServe system.
• Develop training programs tailored to large health system audiences.
• Educate new clinical users at the hosp