Implementation and Client Analytics Manager
About the role
About The Princeton Review
The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY.
About the Position
Interested in helping institutional partners across the country improve student outcomes through technology, data, and strategic program implementation? Join Tutor.com/The Princeton Review as an Implementation and Client Analytics Manager.
This role combines technical implementation leadership, client relationship management, and data analytics expertise to support successful tutoring program launches and ongoing institutional success. You will serve as a trusted partner to colleges, universities, public libraries, and K-12 school districts by managing implementations, supporting technical integrations, and delivering meaningful reporting and insights that help clients maximize the impact of their tutoring programs.
The ideal candidate enjoys solving complex problems, working cross-functionally, analyzing large datasets, and translating data into actionable recommendations for both technical and non-technical audiences.
What You'll Do
Client Implementation & Customer Success
- Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services.
- Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments.
- Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle.
Technical Consulting & Integrations
- Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems.
- Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth.
- Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes.
Data Analytics & Reporting
- Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization.
- Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact.
- Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders.
Operational Excellence & Continuous Improvement
- Support development of scalable reporting processes, analytics best practices, and data governance standards.
- Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools.
- Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.