Immigration Administrative Assistant

Accountabilities:

• • Provide professional, empathetic, and responsive customer service throughout the client journey.
  • Communicate with clients by phone, email, and messaging platforms while maintaining confidentiality and professionalism.
  • Assess and triage client needs, ensuring appropriate follow-up and timely support.
  • Monitor assigned immigration cases, track progress, and maintain accurate and well-organized records within case management systems.
  • Draft and prepare immigration forms using Docketwise and assist with other legal documents, recommendation letters, and supporting case materials.
  • Conduct legal research as directed by attorneys and use findings to support case preparation.
  • Assemble and organize case packets for attorney review and approval.
  • Coordinate with attorneys and team members to ensure case activities are completed accurately and on schedule.
  • Schedule client consultations, meetings, and appointments and maintain accurate calendars.
  • Perform administrative and operational tasks as required while taking ownership of assigned responsibilities.
  • Use tools such as MyCase, Docketwise, Elevate, Gmail, Google Calendar, and Google Chat to manage communications and case workflows.
  • Identify issues, prioritize competing tasks, and contribute to efficient and reliable case management processes.

  Requirements

  • At least 1 year of experience as an Immigration Administrative Assistant, Legal Assistant, Immigration Case Assistant, or in a comparable legal, case management, or client service role.
  • Fluency in both English and Portuguese is required.
  • Previous immigration law experience is highly preferred.
  • Strong verbal and written communication skills, with excellent professional phone and written communication etiquette.
  • Proven customer service skills and the ability to communicate clearly and respectfully with clients throughout sensitive or complex processes.
  • Strong attention to detail and accuracy when handling legal documents, case information, and administrative records.
  • Experience with case management and legal administrative support.
  • Familiarity with legal document preparation and legal research.
  • Strong organizational, time management, multitasking, and prioritization skills.
  • Ability to learn new software, systems, and procedures quickly.
  • Sound problem-solving and critical-thinking skills, with the ability to assess situations and determine appropriate next steps.
  • Adaptable, flexible, accountable, and reliable, with the ability to work independently while collaborating effectively with a wider team.
  • Comfortable working a full-time schedule aligned with 9:00 AM–6:00 PM Pacific Time (PT).

  Benefits

  • Compensation range of $1,150–$1,220 USD.
  • 100% remote, home-based work.
  • Full-time, long-term career opportunity.
  • Paid Time Off.
  • Bonuses.
  • Parental leave.
  • Professional development and training opportunities.
  • Dedicated team support.
  • Opportunity to work in an English-speaking, internationally oriented environment.
  • Alignment with clients' core values and meaningful opportunities to support individuals through important legal processes.