Identity Security - Sr. Customer Success Manager - SouthEast

About Saviynt

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.

Role Overview

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using customers' business objectives and priorities as the foundation. The CSM will drive value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis.

Key Responsibilities

• Serve as the primary point of contact for customers after implementation
• Perform routine health checks and coordinate required remediation
• Ensure customers stay on track towards their goals
• Drive greater customer happiness, retention, and expansion opportunities