Identity Adoption Specialist

The Role

The Identity Adoption Specialist (IAS) is a technical, hands-on member of the Customer Success organization charged with enabling BeyondTrust’s licensed Identity Security Insights customers to maximize the risk-reduction impact of human, nonhuman, and AI identity visibility across their organization. Partnering with Customer Success Management, Technical Account Management, Professional Services, and Product, the IAS ensures every customer has the full set of Insights connectors and features deployed, configured, and producing high-fidelity telemetry, and that customer teams are regularly logging in, triaging findings, and closing posture recommendations.

The IAS is the customer’s hands-on resource for identity visibility and agentic identity security, applying the adoption playbook in Pathfinder and extending control into Password Safe, EPM, and Entitle where appropriate. The role is heavy up-front during onboarding and early activation, then tapers to a sustainable Business-as-Usual cadence as customers mature. Success is measured by active customer usage of Insights, risks remediated and posture recommendations closed, and the downstream impact on Gross/Net Revenue Retention.

What You’ll Do

• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
• Serve as the Adoption teams, technical leads for
• Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
• Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant
• Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality
• Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available
• Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans
• Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap
• Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value
• Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

What You’ll Bring

• 3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
• Working famil