IDE Technical Coordinator

Accountabilities:

• • Configure and maintain cohort environments across TalentLMS, Salesforce, WordPress, WooCommerce, and related systems.
  • Set up registration processes, including cohort costs, registration periods, forms, payment methods, school enrollment, user groups, and appropriate Salesforce permissions.
  • Test registration workflows before launch and troubleshoot issues involving registration, permissions, authentication, payment gateways, and cross-platform data synchronization.
  • Create and maintain cohort FAQ pages while incorporating feedback from country leads and recurring participant needs.
  • Import courses into Salesforce and support course and LMS quality assurance.
  • Produce weekly Salesforce progress reports, validate data, identify errors, and release course reports and results through TalentLMS.
  • Export end-of-term results to Salesforce and investigate synchronization issues between TalentLMS and Salesforce.
  • Develop scalable automations and monitoring processes to identify synchronization and data-quality issues proactively.
  • Perform manual data updates when exceptional circumstances require intervention and ensure accurate records across systems.
  • Coordinate end-of-term reporting, review scores and discrepancies with the program team, and support the distribution of results to teachers.
  • Deactivate completed cohorts in Salesforce and remove corresponding TalentLMS branches.
  • Troubleshoot system automations and collaborate with HR, IT, in-country leads, and other stakeholders on technical impacts and solutions.
  • Participate in regular team meetings and provide additional technical and systems support as assigned by leadership.

  Requirements:

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
  • At least two years of professional IT experience, particularly in systems integration or technical systems support.
  • Practical knowledge of an LMS, with TalentLMS experience preferred but not required.
  • Experience with Salesforce Flow and Salesforce-based data management.
  • Experience with WordPress, WooCommerce, and Zapier or a comparable workflow automation and integration platform.
  • Strong troubleshooting and diagnostic abilities, with the capacity to resolve complex technical and data synchronization issues.
  • Experience with LMS course design or administration.
  • Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple deadlines and competing priorities.
  • Excellent written, verbal, and technology-based communication skills.
  • Strong cross-cultural collaboration skills and the ability to work effectively with distributed international teams.
  • Knowledge of PHP, Linux, or MySQL is a plus.
  • A collaborative, service-oriented approach and personal values aligned with a mission-driven organization.
  • Demonstrated ability to work independently, prioritize effectively, and maintain high standards of data accuracy and quality.

  Benefits:

  • Competitive nonprofit compensation based on education, qualifications, and experience.
  • Full-time remote position with the flexibility to work virtually from the United States or an eligible operating country.
  • Opportunity to collaborate with a globally distributed team across multiple countries and cultures.
  • Meaningful opportunity to support international teacher education and technology-enabled learning initiatives.
  • Exposure to a diverse technology environment spanning Salesforce, TalentLMS, WordPress, WooCommerce, Zapier, and related systems.
  • Varied responsibilities across systems administration, automation, data quality, technical support, and program operations.
  • Annual all-staff meeting, with the location alternating between the United States and an international destination.
  • Regular travel is not expected, aside from the required annual all-staff meeting.