HR Systems Analyst

The Role:

The HR Systems Analyst is responsible for the effective administration, support, and continuous improvement of HR systems and related workflows. This role serves as a key partner across HR Operations and other business functions by owning system administration, reporting, troubleshooting, testing, documentation, and process optimization. The Analyst operates with more independence than the Coordinator role and is expected to diagnose issues, recommend improvements, and help scale efficient, compliant, and user-friendly processes.

This role sits within the HR Operations team and works closely alongside Operations Specialists and Managers to improve how work gets done across the function. UKG is the primary HRIS for this role, and Greenhouse serves as the applicant tracking system. The ideal candidate is deeply systems focused while also understanding the day-to-day realities of HR Operations well enough to recommend practical, scalable improvements.

Responsibilities:

• Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system
• Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance
• Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes
• Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs
• Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions
• Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum
• Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual
• Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale
• Lead or support the team’s adoption of new features, modules, and system enhancements