HR/People Operations Specialist

About the Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Responsibilities

HR Operations & Employee Lifecycle

• Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
• Maintain accurate employee records and ensure data integrity across HR systems
• Serve as a first point of contact for employee queries related to HR policies, benefits, and processes
• Support documentation, letters, and HR-related communications

Onboarding & Employee Experience

• Coordinate and deliver seamless onboarding experiences for new hires
• Partner with hiring managers and cross-functional teams to ensure successful employee integration
• Support employee engagement initiatives, events, and programs

HR Systems & Data Management

• Manage and maintain HRIS and other HR/People systems
• Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance

Compliance & Policies

• Ensure compliance with local labor laws and company policies
• Support audits, documentation, and regulatory requirements
• Assist in updating and maintaining employee handbook and relevant HR policies

Compensation, Benefits & Payroll Support

• Support administration of compensation and benefits programs
• Partner with Finance on payroll inputs, ad-hoc audits, and reporting
• Assist with benefits enrollment and employee queries

Recruiting Coordination

• Support recruiting operations including interview scheduling, candidate communication, and offer coordination
• Partner with Talent Acquisition to ensure a smooth candidate experience

People Programs & Initiatives

• Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation
• Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration
• Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality
• Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)
• Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives
• Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications
• Respond to employee inquiries and provide a high level of service and support
• Help schedule candidate interviews for the North America team to support our hiring needs
• Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)

Requirements

• Strong understanding of HR processes and employment practices
• Proactive, problem-solving mindset with a bias toward action
• 3-5+ years of experience in HR, People Ops, or a related field
• Strong organizational skills and keen attention to detail
• Ability to handle sensitive information with discretion
• Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key