Hotline Counselor

About Postpartum Support International

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources.

Position Overview

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline, delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries.

This is a fully remote position. The pay for this position is $62,830.00. The schedule totals 40 hours per week. Sunday, Monday, Tuesday, Friday, Saturday - 12:00 PM - 8:00 PM Eastern.

Please Note: Our training schedule for this role requires that you can attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before you start your agreed-upon shift.

How You Will Contribute

• Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
• Educate help-seekers about perinatal mental health resources and services. Referring help-seekers to appropriate services and resources within approved directories.
• Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time. Ensure documentation is in adherence with established policies and procedures.
• Ensure professionalism in the virtual workspace and when using any of the provided communication platforms. Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned.
• Ensure the privacy and confidentiality of each help-seeker and their information.
• Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Education and Work Experience Requirements

• A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
• Candidates must be one of the following:
  • Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist
  • Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist
  • National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
• Two (2) years’ work experience in your profession, working with the maternal and child health population.