Hiring Associate

Responsibilities

• Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion.
• Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel
• Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements.
• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets
• Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries.
• Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes.

Qualifications & Competencies

• High School Diploma or GED
• 2+ years of experience in a recruiting, hiring, onboarding, sales or customer support role managing a high volume of candidates or clients
• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions
• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings
• Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals