Healthcare Lead Qualification Specialist

Accountabilities

• • Conduct approximately 40–60 outbound calls each day to hospitals, rehabilitation centers, nursing facilities, and other healthcare organizations.
  • Identify appropriate decision-makers, including discharge planners, social workers, and case managers.
  • Introduce care services clearly, professionally, and concisely while establishing positive relationships with healthcare contacts.
  • Pre-qualify potential referrals using structured questions regarding discharge timing, care requirements, service frequency, and payment or insurance status.
  • Determine whether patients may require 24/7, live-in, or part-time home care based on the information provided.
  • Schedule qualified introductions and in-person appointments for the U.S.-based Healthcare Liaison, confirming the time, location, and appropriate contact person.
  • Send appointment confirmation emails using established templates and ensure relevant information is communicated accurately.
  • Document every outreach interaction and referral within the CRM system.
  • Maintain accurate referral records, update the pipeline daily, and ensure CRM information remains complete and organized.
  • Work toward performance targets including 5–10 meaningful conversations per day, 3–5 scheduled introductions per week, and 100% CRM documentation.
  • Follow established qualification and outreach processes while maintaining professional phone etiquette and a relationship-focused approach.

  Requirements

  • Clear and professional spoken English, with a neutral accent preferred.
  • Strong telephone communication skills and professional phone etiquette.
  • 1–3 years of relevant professional experience; healthcare experience is preferred but not mandatory.
  • Comfortable conducting outbound calls to hospitals, rehabilitation facilities, nursing facilities, and other U.S.-based medical organizations.
  • Ability to communicate confidently with healthcare professionals and identify the appropriate decision-makers.
  • Strong organizational skills with excellent attention to detail and follow-through.
  • Comfortable working toward measurable daily and weekly outreach and appointment-setting targets.
  • Ability to accurately document conversations, referrals, appointments, and follow-up activities in a CRM.
  • Strong relationship-building skills and a professional, consultative communication style rather than an aggressive sales approach.
  • Ability to work according to U.S. Eastern Time hours.
  • Self-motivated and capable of working independently in a remote environment.

  Benefits

  • Remote work opportunity.
  • Base compensation of $600–$900 per month.
  • $25 per qualified appointment.
  • $50–$100 per admitted patient.
  • Performance-based earning potential tied to qualified referrals and successful admissions.
  • Opportunity to build experience in healthcare referral qualification, relationship development, and appointment setting.