Health Plan Operations Partner

Accountabilities

• • Partner with the Chief Customer Officer to prioritize customer strategies and initiatives, coordinate cross-functional activities, and ensure health plan customers receive consistent and effective engagement.
  • Lead the operating rhythm for a bi-weekly Customer Advisory Committee, including agenda development, executive coordination, meeting materials, strategic narratives, decision tracking, and follow-through.
  • Ensure insights and feedback from executive customer forums are synthesized and incorporated into broader strategic priorities.
  • Coordinate customer engagement across product and business teams by clarifying ownership, connecting subject-matter experts with customer needs, and reducing unnecessary demands on health plan stakeholders.
  • Track customer adoption, value realization, and insights, particularly around medication contracting and other high-cost medication initiatives, and identify opportunities to increase customer value.
  • Strengthen customer relationship management by developing cross-functional processes, improving visibility into customer activities, and supporting the implementation and use of CRM tools.
  • Support annual customer business and financial planning by coordinating products, services, value propositions, demonstrated impact, and investment requests into compelling customer offerings and budgets.
  • Develop executive-level presentations, customer communications, narratives, and other materials that make complex information clear, concise, and actionable.
  • Bring structure to ambiguous initiatives, manage competing priorities, and ensure important customer-related projects move forward with strong execution and accountability.

  Requirements

  • Bachelor’s degree in business, healthcare administration, pharmacy, or a related field; an advanced degree is a plus.
  • 7+ years of progressive healthcare experience, including direct experience working with or supporting health plans.
  • Strong understanding of the health plan landscape and the priorities of senior healthcare leaders, particularly pharmacy executives and other senior health plan stakeholders.
  • Experience in pharmacy, PBM, health plan pharmacy, medication management, or related healthcare environments is strongly preferred.
  • Demonstrated experience supporting executive governance bodies, advisory councils, steering committees, boards, or similar forums, including agenda preparation, executive communications, meeting coordination, and follow-through.
  • Strong executive presence with the ability to establish credibility, build trusted relationships, and communicate effectively with senior internal and external stakeholders.
  • Exceptional written, verbal, presentation, and storytelling skills, with the ability to develop polished executive communications and presentations.
  • Strong project management and organizational skills, with the ability to manage multiple priorities and create structure in ambiguous environments.
  • Excellent critical-thinking and problem-solving abilities, including the capacity to connect insights across customers, teams, and business priorities.
  • Resourceful, curious, adaptable, and resilient, with the judgment to balance customer needs, stakeholder perspectives, and organizational objectives.
  • Comfortable moving between strategic planning and hands-on execution while maintaining a high standard of quality and accountability.

  Benefits

  • Annual base salary range of $120,000–$140,000, plus additional variable compensation opportunities.
  • Competitive total compensation designed around experience, location, job seniority, and business considerations.
  • Medical, dental, and vision insurance with 100% of teammate premiums covered and 50% of dependent premiums covered.
  • 401(k) plan with a 100% employer match on contributions up to 5% of salary, subject to applicable IRS limits.
  • Flexible vacation policy with no minimum or maximum number of vacation days, subject to leadership approval.
  • Generous paid parental leave for new parents, including birth and non-birth parents.
  • Opportunity to work in a collaborative, mission-driven healthcare environment focused on improving cost, quality, access, and patient experience.
  • A culture built around empathy, diversity, curiosity, adaptability, transparency, and excellence.
  • Opportunity to work closely with senior health plan leaders and contribute to high-impact initiatives across healthcare and pharmacy.