Health Care Communicator - (Remote)

Job Purpose/Overview

Represent clients across a variety of programs through inbound and outbound communications, including but not limited to: pre-screening potential volunteers for clinical or medical research trials; triaging inquiries to appropriate personnel; documenting product quality complaints; supporting direct-to-consumer (DTC) and patient support programs; providing medical information for pharmaceutical and medical device products; delivering first-level technical support; enrolling participants in educational programs; and collecting demographic and disposition information for product, sample, and literature fulfilment.

Job Duties & Responsibilities

• Maintain high-quality standards across all client programs by adhering to approved scripts, procedures, and program guidelines.
• Accurately collect, document, and maintain required information within designated client and company systems.
• Document and/or triage Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio policies, client requirements, applicable U.S. regulatory requirements (including FDA requirements where applicable), and applicable Philippine laws.
• Complete literature and product fulfillment activities, where applicable.
• Communicate professionally and empathetically with healthcare professionals, patients, caregivers, and consumers while explaining medical terminology as appropriate.
• Manage multiple programs and priorities while maintaining accuracy and productivity.
• Comply with all company policies, Standard Operating Procedures (SOPs), quality standards, and security requirements.
• Support administrative and other business-related activities as assigned.
• Safeguard confidential and sensitive information by complying with client confidentiality requirements, HIPAA Privacy and Security Rules where applicable, the Philippine Data Privacy Act of 2012, and all applicable pharmacovigilance, medical information, and product complaint reporting requirements.
• Perform other duties as assigned consistent with the nature and level of the position.

Requirements & Qualifications

• Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant work experience.
• Excellent verbal and written English communication skills, including the ability to communicate clearly and professionally with healthcare professionals, patients, caregivers, and consumers.
• Proficiency using Microsoft Office applications, web-based systems, and data entry platforms.
• Ability to navigate multiple software applications while managing customer interactions.
• Pleasant telephone manner.
• Familiarity with U.S. FDA regulations and healthcare industry requirements preferred.
• Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.
• Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred.
• Experience in Medical Information, Pharmacovigilance preferred.