Head of Solution Engineering

Responsibilities

• Lead, mentor, and develop a high-performing team of Solution Engineers.
• Provide technical leadership throughout all stages of client engagement: pre-sales, solution architecture, and implementation.
• Act as a key technical consultant throughout the sales cycle: clearly and convincingly present product capabilities and business value to prospective clients.
• Work closely with sales, product management, and development teams to design and deliver optimal client solutions.
• Oversee the integration and implementation of solutions for clients, ensuring smooth and timely deployment.
• Take into account all aspects when developing solutions: liquidity flows, execution models, risk parameters, and infrastructure compatibility.
• Create and maintain up-to-date documentation, technical guides, and training materials for clients and internal teams.
• Actively identify customer needs and suggest improvements based on feedback and market trends.
• Define and monitor Key Performance Indicators (KPIs) to assess team productivity and customer satisfaction levels.
• Represent the company in technical meetings with external stakeholders, maintaining high standards of professionalism and technical expertise.