Head of Product - Engagement

Accountabilities

• • Own the product vision, strategy, and roadmap for the Engagement Suite, establishing a connected direction across loyalty, customer engagement, customer data, and digital experiences.
  • Lead the convergence of multiple products onto a shared platform, identifying opportunities to simplify the portfolio, improve customer experiences, and eliminate duplicated functionality.
  • Define and evolve the AI product strategy, guiding teams toward AI-powered experiences that create measurable value for customers and the business.
  • Translate customer needs, market insights, data, and commercial performance into clear product priorities and investment decisions.
  • Partner closely with product, engineering, commercial, and customer-facing teams to align stakeholders, influence product direction, and drive successful execution.
  • Balance short-term delivery priorities with longer-term product opportunities and strategic platform investments.
  • Build alignment across multiple product areas and stakeholder groups around a shared vision, outcomes, and roadmap.
  • Establish a customer- and evidence-led product culture that emphasizes meaningful outcomes rather than activity or feature delivery.
  • Support the adoption of modern product operating models and emerging technologies across relevant product teams and markets.
  • Help identify opportunities where AI and evolving technologies can improve customer experiences, product development, operational performance, and commercial results.

  Requirements

  • 10+ years of product management experience, including at least 4 years in senior product leadership.
  • Demonstrated ability to own product vision, strategy, roadmaps, and prioritization across complex product portfolios.
  • Experience in areas such as loyalty, CRM, marketing technology, payments, hospitality, retail software, or closely related customer-engagement domains.
  • Strong commercial acumen and experience using customer insights, data, and business performance metrics to inform product strategy and investment decisions.
  • Proven experience leading product convergence, platform strategies, or the integration of multiple products and capabilities.
  • Experience working with AI-enabled products and a strong understanding of how emerging AI technologies can create meaningful customer and business outcomes.
  • Familiarity with modern product operating models and experience leading cross-functional teams across multiple functions and/or geographic markets.
  • Exceptional stakeholder management and communication skills, with the ability to create alignment among senior leaders with different priorities.
  • Strong strategic thinking and decision-making skills, combined with the ability to bring clarity to complex environments.
  • Customer-focused mindset with a demonstrated ability to connect product decisions to measurable outcomes.
  • Comfortable balancing long-term strategic thinking with the practical demands of execution and delivery.
  • Collaborative, curious, commercially minded leadership style with the ability to inspire teams around a shared product vision.

  Benefits

  • Base salary of $230,000–$250,000 USD.
  • 20% bonus opportunity.
  • 22 days of paid time off.
  • 11 company-paid holidays.
  • Medical, dental, and vision insurance.
  • 5% 401(k) company match.
  • Additional benefits and flexible options available to support employee needs.
  • Home-based/remote working arrangement in the United States.
  • Opportunities for career development, progression, and accelerated professional growth.
  • Supportive environment focused on collaboration, inclusion, innovation, and continuous learning.
  • Opportunity to influence a significant product portfolio and shape the adoption of AI-enabled customer experiences.
  • Exposure to cross-functional and international teams within a global business software environment.