Head of Process Engineering

Overview

Inovalon is creating a Process Engineering team to lead and deliver a firmwide program to document, optimize, enhance controls and continually improve all execution processes and supporting systems. The Head of Process Engineering will lead a team of process experts to define and deliver the strategy, governance, roadmaps, and value realization plans to ensure operating models, business processes, and technology platforms support scalable growth and superior customer outcomes. The Head of Process Engineering will be a strategic leader within Inovalon's Customer Success and Operations organization and partner with leaders and teams across Customer Success, Operations, Product, Technology, Resources, and Corporate Functions to rapidly deliver the overall Process Engineering strategy and program. They will ensure the program aligns operational transformation initiatives with business objectives, improve organizational scalability, reduce operational risk, and deliver measurable business outcomes. The role is expected to serve as a thought leader in process engineering, automation, continuous improvement, and AI-powered operational transformation.

Lead Inovalon's global Process Engineering, Operational Excellence, Digital Transformation, and Operational Technology strategy by creating world-class processes, governing the platforms that enable them, and accelerating AI-powered innovation across Customer Success and Operations.

Key Leadership Responsibilities

• Lead the definition and delivery of the enterprise-wide process engineering strategy.
• Establish, lead and develop a team of process engineering specialists to deliver the strategy.
• Establish and lead the Process Engineering Steering Committee to ensure firmwide alignment and prioritization.
• Build effective relationships with leaders across Customer Success, Operations, Product, Engineering, Technology, Finance, HR, Compliance, Security, and Legal leaders globally to identify, prioritize, and execute transformation initiatives.
• Establish enterprise standards for process engineering, business transformation, governance, and operational excellence.
• Serve as a strategic advisor to executive leadership on operational and technology strategy.
• Develop multi-year transformation roadmaps aligned to corporate strategy.

Enterprise Process Strategy & Governance

• Define and maintain enterprise process management standards, methodologies, and governance frameworks.
• Lead enterprise-wide process discovery activities across business functions, design stakeholder interviews, workshops, and process assessment sessions.
• Establish the processes and tools to document current-state and future-state processes using industry-standard methodologies and tools.
• Ensure processes are in place to ensure documentation remains current and aligned with evolving business needs.
• Ensure alignment between operational processes, corporate strategy, regulatory requirements and business objectives.
• Establish enterprise process ownership models and KPI frameworks.