Head of Lifecycle Services

About Giga

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. Our team moves quickly and thinks practically.

Why join Giga

• The Pace: We're building at a speed most companies talk about but never actually operate at.
• The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains.
• The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
• The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution.

What you'll do

As the Head of Lifecycle Services, you will be in charge of supporting the entire aftermarket lifecycle of our full suite of data center products: diesel gensets, UPS systems, medium-voltage switchgear, white space modules, HVAC equipment, chillers, and more. This spans both customer sites and our own data center facilities, often under long-term service agreements. To do this well, we need gold standard processes: complete documentation, clear procedures, defined standards, and real controls. You'll bring the experience to know what great looks like, put it in place here, and build the team to run it.

The scope covers the service business we deliver today (warranty administration, field service, troubleshooting, and parts support), the capabilities we're building next (preventive maintenance programs, spares planning, and training), and the feedback loop that turns field failures into product improvements.

This is a cross-functional role. Working with engineering, manufacturing, supply chain, and project delivery, you'll make sure that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it for its full life already exist.

Where you'll work

We are an in-office culture — velocity matters when you're building physical infrastructure, and the best decisions happen in the room. This role is ideally based in our Houston office, with full-time onsite expectations outside of bi-weekly WFH Fridays. That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs.

Responsibilities

• Build and lead the Lifecycle Services organization: uplevel the existing team, define the roles we're missing, and hire the people to fill them.
• Bring the playbook. You've seen how a mature OEM service organization runs, and you'll implement that here: the documentation, procedures, standards, and controls that make service reliable at scale.
• Work with engineering, manufacturing, supply chain, and project delivery so that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it already exist.
• Build service documentation to industry standard.