Head of Growth

About PolyAI

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Role

Reporting to the CMO, this is a senior leadership role and the org lead for Growth and Demand. You'll turn company strategy into pipeline and revenue, own the programs that shape how buyers discover PolyAI and move into pipeline, and build the team and systems to make that motion repeatable and measurable. You'll partner closely with Product Marketing, Sales, and Marketing Operations to keep growth aligned to business priorities and executed with precision.

What you'll do

• Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation
• Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue
• Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation
• Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency
• Lead named-account ABM and precision-marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales
• Build lifecycle and nurture programs that support acquisition and expansion
• Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment
• Use data to decide where to invest, where to improve, and where to stop
• Hire, develop, and lead a strong team

What success looks like

• AI fluency. You and your team ship AI agents and automations into the daily workflow, and pipeline-per-FTE climbs as a result
• Audience marketing. A deep, demonstrated command of marketing across the full audience range, from C-suite enterprise buyers to hands-on builders
• The website is a stronger driver of qualified demand and conversion
• Paid, digital, and precision-marketing programs deliver measurable pipeline with improving efficiency over time
• ABM contributes a meaningful share of enterprise pipeline
• Lifecycle programs are measurable, reportable, and compounding
• Marketing-sourced pipeline is a metric Sales and Finance trust

What you bring

• A builder's mindset: a desire to automate, to become AI-fluent on the edge of the market, and to ship AI agents and automations into your own team's workflow: account research, campaign generation, lifecycle drafting, intent-signal-to-play, experiment scoring
• You don't run growth from behind a stack of agency relationships and a request queue. You build the engine yourself, and you build the leverage that scales it