Head of Global Revenue Operations
About the role
POSITION SUMMARY
Harbor Global is seeking a Head of Global Revenue Operations to architect and lead the commercial operating model underpinning a global, PE-backed, consultative-services business. Reporting to the Chief Revenue Officer and partnering closely with the CEO, CFO, and Board, this executive will own end-to-end revenue lifecycle performance, from GTM strategy and planning through pipeline, productivity, and renewal, and will set the standard for rigor, accountability, and scalability in how Harbor sells, serves, and grows.
This is an enterprise leadership role, not a sales support function. The successful candidate will serve as the CRO’s strategic advisor and chief of staff for commercial performance, the principal architect of Harbor’s go-to-market operating system, and the executive accountable for translating commercial strategy into measurable revenue outcomes. Scope spans Revenue Strategy & Planning, Deal Desk and Commercial Operations, GTM Systems & Data, Revenue Analytics & Insights, Sales Enablement, and Field Productivity, unified under a single global function.
The role carries a clear transformation mandate: unify a historically distributed set of commercial-support activities into a modern RevOps function, modernize the underlying technology and data stack, and install the operating cadence required to scale a consultative, multi-segment revenue engine. Success will depend on close partnership with Sales, Delivery, Marketing, Finance, IT, HR, and the broader leadership team.
WHAT SUCCESS LOOKS LIKE
Within the first 12–24 months, the Head of Global Revenue Operations will be measured against:
- Commercial performance: measurable improvement in forecast accuracy, pipeline coverage and velocity, win rates, and seller productivity (revenue per rep, ramp time, quota attainment distribution).
- Operating model maturity: a unified global RevOps function with clear charter, service levels, and operating cadence; demonstrable shift from reactive reporting to forward-looking commercial insight.