Hardware Operations NPI & Lifecycle Lead

Position Overview

We are seeking a motivated and detail-oriented Hardware Operations NPI & Lifecycle Lead to own and drive hardware readiness from new product introduction through post launch lifecycle support. This is an individual contributor role responsible for coordinating NPI activities, managing hardware configuration & BOM changes and ensuring operational readiness across teams.

The ideal candidate is hands-on and highly organized with a strong ownership mindset and the ability to take initiative and drive execution across teams in a fast-paced, high growth environment.

Key Responsibilities

Hardware NPI Coordination

• Own coordination and tracking of hardware New Product Introduction (NPI) activities across engineering, product, marketing, operations, vendors, and support teams
• Maintain and drive NPI checklists, timelines and deliverables to ensure launch readiness
• Identify risks, track open items and proactively drive resolution across teams
• Support smooth hardware transitions from development to production and deployment

BOM & Lifecycle Management

• Own and maintain hardware Bill of Materials (BOM), ensuring accuracy, completeness and alignment
• Manage BOM updates and change control process, including coordination of approvals and communication of changes
• Track BOM-related cost changes and provide visibility into drivers to support leadership decision-making
• Support lifecycle transitions including product updates, component changes and end of life (EOL) planning

Hardware Validation & Asset Tracking

• Review incoming hardware asset reports to confirm new firmware versions are tested and documented prior to deployment
• Coordinate hardware validation and test cycles to support successful launches

Support & Quality Coordination

• Act as a key point of contact for hardware-related support issues, coordinating with internal teams and vendors as needed
• Track hardware issues, returns and warranty trends to identify patterns and escalate risks
• Support vendor returns (RMA) and refurbishment workflows

Lifecycle Programs & Inventory Support

• Support lifecycle-related programs such as refurbishment, demo hardware tracking, and spare parts coordination
• Maintain clear and accurate documentation of hardware configurations and lifecycle processes
• Assist with inventory tracking and alignment related to lifecycle transitions

Metrics & Reporting

• Track and report on key lifecycle and NPI metrics, including readiness, post-launch performance, and quality trends
• Monitor indicators such as RMAs, warranty usage and cost drivers
• Prepare summaries and insights to support cross functional visibility and decision making

Process Improvement

• Contribute to additional initiatives

Please note: the candidate must be able to work in EST or CST time zones.