GTM Enablement Manager

About the role

We are seeking an exceptional GTM Enablement Manager to join our Revenue Operations team. This role will report to the Vice President of Revenue Operations. As Garner scales, the teams who serve our clients must be equipped with the right messaging, tools, and processes at every stage of the client lifecycle. This role will own that enablement end-to-end — from onboarding new team members to rolling out new products, tools, and workflows — directly supporting client retention, satisfaction, and growth.

What you will do

• Lead comprehensive go-to-market enablement, onboarding, and everboarding programs for the Client Management team, including Strategic Account Managers, Client Success Managers, and Implementation Managers
• Develop change management, rollout, training, and certification programs for new initiatives, including product launches, new tool introductions, and other strategic priorities
• Manage onboarding for new Client Management team members end-to-end, including pre-recorded content, live education sessions, and live certification
• Collaborate with Client Management leadership, marketing, product, and operations teams to align on the design and rollout of training programs related to messaging, workflows, and tools
• Manage enablement content and collateral across the LMS, Google Drive, and other repositories
• Define and track KPIs related to the effectiveness and impact of enablement initiatives, such as ramp time, client retention, and client satisfaction, in the context of broader business objectives

The ideal candidate has

• 5+ years of experience in sales enablement, revenue enablement, or a similar GTM enablement / training function, ideally supporting account management or client success teams
• Experience in a strategy and operations role with a track record of success
• Experience in health insurance or healthcare benefits is a plus
• A four-year degree is required; an advanced degree is a plus
• Willingness to dive in and solve problems in ambiguous situations, with a focus on simplification and clarity
• Experience working in a rapidly evolving startup environment
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.