Growth Account Manager DACH

The Opportunity

As Growth Account Manager, you'll own the commercial growth of an existing portfolio of customers across the DACH market. Working alongside Customer Success Managers, you'll identify expansion opportunities, lead commercial conversations, renew contracts and help customers adopt additional products, features, and services that create measurable business value.

This is not a reactive account management role. You'll proactively analyze customer data, identify buying signals, create structured engagement plans, and build a scalable account growth motion that helps both your customers and Mobilexpense succeed. You'll also play an important role in defining how Account Management evolves as we continue to scale our commercial organization.

What You'll Do

• Drive Expansion Revenue
  • Own expansion ARR growth across your customer portfolio
  • Identify upsell, cross-sell, and expansion opportunities
  • Lead commercial conversations from opportunity through negotiation and close
  • Consistently achieve expansion revenue targets
  • Develop account growth strategies for your assigned customers
  • (Co-)Manage customer escalations
• Partner With Customer Success
  • Work closely with Customer Success Managers to identify commercial opportunities
  • Participate in regular account reviews and success planning
  • Translate customer success into commercial growth opportunities
  • Ensure a seamless customer experience throughout the expansion journey
• Build a Proactive Growth Motion
  • Analyse customer usage, CRM insights, and commercial data to uncover new opportunities
  • Conduct regular business reviews and strategic check-ins with customers
  • Develop structured touchpoint plans together with Customer Success
  • Create scalable playbooks for customer engagement and expansion
• Shape the Future of Account Management
  • Help define best practices for customer growth
  • Improve processes, reporting, and account planning
  • Share customer insights with Product, Marketing, and Sales
  • Contribute to building a high-performing commercial organization