Growth Account Manager

Growth Account Manager

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

We’re looking for a results-driven Account Manager to own and grow a portfolio of 50–75 customer accounts with a clear focus on driving ARR growth. Your top priority will be expanding revenue through upsells, renewals, and strategic account management. In this role, you’ll deepen customer relationships, identify growth opportunities, and ensure a seamless transition from new business to long-term success. You’ll partner closely with Sales and Customer Success, staying aligned on customer goals while keeping pace with product updates and industry trends. If you thrive in a fast-paced SaaS environment and are motivated by hitting and exceeding ARR targets, we’d love to meet you.

Team Mission

We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage C-Suite, VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1.

We strongly encourage people of all backgrounds to apply.

Responsibilities

• Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
• Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
• Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
• Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
• Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction.
• Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD.
• Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
• Competitor & Product Awareness: Stay informed on industry trends.