Group Product Manager, Client Services

About the role

Maven is hiring a Group Product Manager to sit at a key intersection in the business — enrollment, eligibility, and custom client work. Make it easy for eligible members to find, join, and activate on Maven — and ensure clients see the value that drives renewal.

This role is the connective tissue between Maven's market-facing teams and core product. You will own long-term platform investments — eligibility scalability, enrollment funnel performance — while also serving as the product owner for business requirements coming in from clients and client-facing teams. Some of that work you will execute directly in a forward-deployed capacity; the rest you will triage, prioritize, and route to core product owners. You will report directly to the SVP of Product and manage one PM owning Enrollment & Eligibility day-to-day.

The right person is deeply fluent in benefits and eligibility systems, knows how to hold the line on member-first decisions in a high-pressure B2B2C environment, and can build a principled framework for what gets built, when, and by whom.

Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire needs to lead that reset on the client services surface.

What you will own

• The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience
• One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable
• Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes
• Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it
• Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate and prioritize custom requests, and execute in a forward-deployed capacity as needed