Global Resolution Engineer - Networking SME

What you'll be doing:

As a Global Resolution Engineer (GRE) – Networking SME at WEKA, you will serve as a top-tier technical escalation resource with deep specialization in networking for high-performance computing (HPC), AI/ML, and enterprise environments. You will be embedded in the GRE team and work cross-functionally with Customer Success, Engineering, and Product to resolve critical customer issues, influence product networking design, and improve global support readiness.

You will combine your expertise in modern networking technologies (Ethernet, Infiniband, RDMA, DPDK, UCX) with an understanding of WEKA’s unique networking stack and deployment architectures, helping customers achieve maximum performance, stability, and scalability in demanding environments.

As a GRE - Networking SME you'll:

• Serve as the primary escalation point for complex customer issues related to networking, fabric design, connectivity, and performance in WEKA deployments.
• Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency environments, including AI/ML pipelines and HPC clusters.
• Collaborate with Customer Success Engineers to mentor, review case strategy, and elevate overall team networking competence.
• Engage in proactive problem prevention by analyzing field data to identify emerging patterns, bottlenecks, or systemic flaws in network configurations.
• Maintain and evolve WEKA’s Known Issues Database, Technical Advisories (WTAs), and Knowledge Base (KB) with network-centric content.
• Partner with the Development team to provide detailed root cause analyses and influence future product capabilities and diagnostics tools.
• Conduct deep-dive training sessions on advanced networking topics for internal support teams and key customers.
• Participate in technical design reviews, both internally and with customer architecture teams, to ensure networking best practices are followed.
• Continuously improve WEKA’s internal tooling for packet capture, latency analysis, flow visualization, and path validation.
• Represent GRE in cross-functional architecture reviews involving customers, field engineers, and partners, with a focus on networking readiness and scalability.
• Support global 24/7 operations through on-call participation and high-severity incident resolution.

Requirements:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience accepted.
• 15+ years in advanced technical support, network engineering, or network architecture roles in enterprise, cloud, or HPC environments.
• Demonstrated ability to act as a technical lead in managing complex, multi-vendor network environments.